Notice and Apology to Purchasers of Nendoroid Natsuiro Matsuri

Thank you for your continued support of Good Smile Company products.
This notice is to inform you that an error was discovered in one of the face plates included with Nendoroid Natsuiro Matsuri (JAN：4580416923224), which began shipping out from December 2021.

Applicable Product Good Smile Company
Nendoroid Natsuiro Matsuri (JAN：4580416923224)

Defect Details The left eye of face plate 3 is missing eyelash paintwork.

 

 

(Left: Defect/Right: Correct)  

Support Procedure

GOODSMILE ONLINE SHOP Customers (https://goodsmileshop.com/en/)
GOODSMILE ONLINE SHOP customers will be sent a replacement part to the same address entered when preordering the figure. There is no need to contact customer service to receive the replacement part.

 

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GOODSMILE ONLINE SHOP US Customers (https://www.goodsmileus.com/)
Please contact our customer support department for a replacement part. Corrected parts will be shipped to customers that have contacted us in order of inquiry date.

 

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Customers of other stores
Please contact our customer support department for a replacement part. Corrected parts will be shipped to customers that have contacted us in order of inquiry date.

 

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Customers who purchased from the GOODSMILE ONLINE SHOP and have changed their address after shipping
Please contact our customer support department for a replacement part.
Corrected parts will be shipped to customers that have contacted us in order of inquiry date.

 

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Customer Support
Web Form: https://www.goodsmile.support/en/inquiry_en/
Email: support@goodsmile.jp

Please be sure to include your name, address, the number of units purchased, where you purchased your figure(s), a screenshot of purchase information and a photo that shows the defective part in your customer support inquiry.

 

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Support Period
September 2022 - September 2024

*Your inquiry will be reviewed by customer support staff and responded to within three weeks. If you do not receive a response within three weeks, we ask that you check your email address and complete the inquiry form again.

We apologize for the inconvenience this may cause and hope for your understanding in this matter.

We will be strengthening our internal checking procedures to prevent mistakes like this in the future.