A coupon may be used if it meets the usage requirements at the time of purchase.
To use a coupon, a Good Smile Company Online Store account is required. No fee is required for registering an account.
Using Coupons
Log in to your Good Smile Company Online Store account and access the "My Account" page. Obtain the relevant coupon from the "Coupons" page.
Once the coupon has been obtained, it can be used during checkout.
For more detailed information regarding the coupon, please visit here.
Regarding the deadline of Coupons
- A coupon has both a download deadline and an expiration date. The download deadline is the period in which you are able to obtain the coupon, and the expiration date is the term till when a coupon can be used.
- Coupons that are not downloaded within the download deadline cannot be obtained.
- Please make sure to confirm the expiration date for each coupon after download.
- An expired coupon is unable to be used.
- Re-downloading an expired coupon with the intent of extending the expiration date is not possible.
- The expired date starts from the date and time downloaded.
- The actual time for the expiration date will be the time that the coupon was downloaded. Please note that 23:59 JST of the last day is not the time the coupon expired.
(*1)Example Downloaded a coupon that is available for 3 days (72 hours) on Nov 13 at 15:00 (JST), the coupon will expire at 14:59 (JST) on Nov 16.
Caution
- Conditions and requirements must be met in order to use coupons. These conditions vary depending on the coupon and can be confirmed on the coupon download page, so please be sure to check them before use.
- Re-downloading the coupon will not extend its validity and expiration date.
- Coupons must be used at the time of checkout. Once an order has been placed, it will not be possible to use a coupon on an existing order.
- We do not accept cancellation requests with the intent of reordering and applying a coupon.
- Some products require individual shipping; hence you may not be able to purchase said products in a single transaction with other items.
- Coupons that have expired or passed their download deadline without being downloaded will not be reissued.
- If coupons have been deemed to be misused, relevant account(s) may face restriction in usage.
FAQ
Q： I placed an order before downloading the coupon. Can I cancel it and re-order?
A：We are sorry to inform you that we do not accept cancellations to reorder with a coupon.
Q： I would like to order with the coupon however I check out without using it. I would like to cancel this order.
A：We are sorry to inform you that we do not accept cancellation requests to reorder with a coupon. Please make sure you check your order details before checking out.
Q: I encountered an issue when using the coupon and was unsure. The coupon expired while I’m waiting for a response from customer support. Can I get any form of compensation?
A：A: Response times will vary based on each customer’s situation. However, please note that we may have no alternative offer that can be provided. We highly recommend customers use the coupon as soon as you’ve downloaded it.
Q: I logged in to use the coupon; however, I got my account locked. What should I do?
A: Due to security reasons, you will not be able to log in to your My Account at the Good Smile Company Online Store if you fail to make a payment or log in more than a certain number of times.
To unlock your account, please contact our customer support via the Contact Us Form (we will respond on a sequential basis during business days).
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Good Smile Company Customer Support
For inquiries regarding coupons, please contact Good Smile Company Customer Support.
Operation hours：
Monday-Friday 11:00~18:00(JST), excluding national holidays in Japan.
※Inquiry form is available for 24 hours
※It may take up to 4 working days for us to respond to your inquiries.
※Inquiry which sent after our operation hours will be handled as inquiry for the second working day.
※You can check our operation date from the Business Calendar.