Shop name
Good Smile Company Official Site
Seller
Good Smile Company, Inc.
Operating Officer
Kantaro Iwasa
Location
Akiba CO Building, 3-16-12, Sotokanda, Chiyoda-ku, Tokyo 101-0021 Japan
Inquiries
Home page
Selling prices of products
The selling price of each product is displayed on the relevant product page.
Necessary fees other than selling prices of products
Customers bear predetermined delivery (shipping) fees and bank transfer fees (if any).
Please access and confirm details at “ User Guide＜About Delivery and Shipping＞”
Customers are also responsible for other fees or charges, including for information equipment and terminal devices, as well as internet connection and data/telephone communication necessary for using this site through those devices. For more information about those fees, please ask the relevant internet provider, mobile carrier, or other service provider in use.
Order deadline
The order deadline for each product is displayed on the relevant product page.
Number of items of a product available to order
If we limit the number of product items available to order by one customer, that number will be displayed on the relevant product page.
In such a case, any order for that product in which the number of items ordered exceeds the specified limit will be canceled.
Delivery timing
* If payment for the above selling prices and the delivery (shipping) fee is made by bank transfer, credit card, PayPal, Amazon Pay, or mobile carrier billing, or at a convenience store, the products ordered will be shipped within five (5) business days after the payment is confirmed.
* Notwithstanding the first paragraph, the delivery timing for make-to-order and other pre-ordered products will vary in each case. Please check and confirm more information on the relevant product page.
Payment method
* Payment can be made by bank transfer (only for specific products), credit card, PayPal, Amazon Pay, or mobile carrier billing, or at a convenience store. Please choose the most convenient way.
* Only where the payment by bank transfer is acceptable, we will describe it on the relevant product page.
Due date for Payment
Payment at a convenience store: To be made within a period designated by us.
Payment by credit card or PayPal: To be made at the time of shipment of the product ordered.
Payment by Amazon Pay or mobile carrier billing: To be made at the time of acceptance of the order. (Instant payment)
Payment by bank transfer (only for specific products): The payment due date will be designated on the relevant product page or our return email to confirm the order.
Return/refund policy
No return or refund at the customer’s convenience is acceptable.
*In no event will we accept any order cancellation because of the release schedule change for that ordered product.
If there is a defect or problem in the product delivered (excluding its packaging box) or if a wrong product is delivered, we will accept the return of that product or replace it with a non-defective product.
【Good Smile Company Customer Support】
https://support.goodsmile.com/
Return Transport cost
If there is a defect or problem in the product delivered (excluding its packaging box), or a wrong product is delivered, we will bear the transport cost for its return.
Special terms and conditions for sale and provision
The special terms and conditions for selling and providing a product (if any) are displayed on the relevant product page.