*The information on this page applies to orders shipped to regions other than Japan and Taiwan.
Important Notice
Customers outside of Japan and Taiwan are required to make their purchase in US dollars. Please note that purchases cannot be made in JPY. We apologize for the inconvenience and hope for your understanding on the matter.
Accepted Payment Methods
The following payment methods can be used on the Good Smile Company Online Store.
*Payments are processed at the time of shipment.
● Credit Card (VISA/MASTERCARD/JCB/AMERICAN EXPRESS/Diners Club)
● PayPal
Important Notes
● Only credit cards that support the authentication service (3D Secure 2.0) can be used (installments not permitted).
● For preorders that exceed a certain amount, payment will be processed at the time of checkout instead of upon shipment. This applies to payment using both PayPal and credit cards.
● Your credit card may be charged to verify its validity if credit card payment is selected. This charge will be cancelled after the settlement is confirmed.
● We do not accept debit cards and prepaid cards.
● We do not accept changes in payment method for orders. (1*) Please ensure that details of your order are correct before checking out.
(1*)
Depending on the status of your order, we may or may not be able to accommodate your request. Please contact customer support as soon as possible to inquire.
Related FAQ:
● Implementation of Personal Authentication Service (3D Secure 2.0)
About Payment Errors
If a payment error occurs, you will be notified via email at the registered email address provided. Please check the details and follow the instructions to correctly process your payment.
If the payment is not complete within the specified time frame, the order will be canceled automatically.
*The deadline for handling payment errors is within one week from the date of receipt of the first payment error notification email.
Common Causes of Payment Error
● The credit card registered is not a card included in the list of accepted credit cards.
● The transaction was rejected by the credit card company for various reasons.
● Your remaining account balance was insufficient.
We are unable to provide you with the exact reason as to why your credit card was rejected. Please contact the credit card company directly for further information.