Notice and Apology Regarding POP UP PARADE Tengen Toppa Gurren Lagann XL Size and POP UP PARADE Tengen Toppa Gurren Lagann XL Size: Limited Ver.
2024.07.29
Thank you for your continued support of Good Smile Company products.
This is to inform you about the details of the support that will be provided for the paintwork error issue for POP UP PARADE Tengen Toppa Gurren Lagann XL Size and POP UP PARADE Tengen Toppa Gurren Lagann XL Size: Limited Ver., previously announced on 22 June 2024.
Products that have not yet been shipped from Good Smile Company to local distributors at this time will be delivered with the defects corrected.
Due to this, delivery is anticipated to take some time. Customers will be contacted separately by the stores at which the product was purchased at.
Thank you for your understanding and patience.
Affected Products
Good Smile Company
POP UP PARADE Tengen Toppa Gurren Lagann XL Size (JAN: 4580416948067)
POP UP PARADE Tengen Toppa Gurren Lagann XL Size: Limited Ver. (JAN: 4580416948074)
Issue
Please check the following announcement for more details.
Notice and Apology Regarding POP UP PARADE Tengen Toppa Gurren Lagann XL Size and POP UP PARADE Tengen Toppa Gurren Lagann XL Size: Limited Ver.
Support Provided
Support provided will differ depending on where the product was purchased.
Two methods of support are available for each category.
Customers can choose either method and support will be provided according to the indicated preference.
Depending on the support method chosen, the final product may differ slightly.
Please check the photos of the finished samples for differences before applying.
The information on this page is for customers living outside of Japan.
For customers residing within Japan, please refer to the Japanese notice.
If the product was purchased on the Good Smile Company Online Store (previously the GOODSMILE ONLINE SHOP)
Option ①
Customers can apply for a remanufactured product.
How to Apply:
Please apply via the dedicated application form.
We have set up a dedicated application form in our Customer Support Inquiry Form List.
Please fill in all the required information on the application form.
Expected Delivery Date:
Remanufactured products are expected to be delivered from November 2024.
Option ②
Customers will be sent stickers and decals that will allow them to correct the defect themselves.
*Please note that we will not be able to apply stickers and decals to correct defected products on behalf of customers. Thank you for your understanding.
How to Apply:
Please apply via the dedicated application form.
We have set up a dedicated application form in our Customer Support Inquiry Form List.
Please fill in all the required information on the application form.
Expected Delivery Date:
The first shipment is scheduled to ship on Wednesday, 7 August 2024.
After the first shipment, we will ship the stickers and decals within 7 business days upon email confirmation of receipt of your application.
If the product was purchased from a store other than the Good Smile Company Online Store (previously the GOODSMILE ONLINE SHOP)
Option ①
Local distributors will collect defective products and send corrected products to customers.
How to Apply:
Product packaging contain stickers with the contact information of respective local distributors. Please contact the person(s) listed on the sticker to request for a corrected product.
*Products without a local distributor's sticker attached will not be accepted by local distributors.
Expected Delivery Date:
Delivery time varies depending on your location. Please contact the local distributor at which products were purchased for more information.
Option ②
Customers will be sent stickers and decals that will allow them to correct the defect themselves.
*Please note that we will not be able to apply stickers and decals to correct defected products on behalf of customers. Thank you for your understanding.
How to Apply:
Please apply via the dedicated application form.
We have set up a dedicated application form in our Customer Support Inquiry Form List.
Please fill in all the required information on the application form.
Expected Delivery Date:
The first shipment is scheduled to ship on Wednesday, 7 August 2024.
After the first shipment, we will ship the stickers and decals within 7 business days upon email confirmation of receipt of your application.
Remarks
A color guide is also available for reference. We hope you will find this information helpful.
Click here for the color guide.
Corrected Sample Images
For Customers Who Selected Option ①
For Customers Who Selected Option ② (Decals)
For Customers Who Selected Option ② (Stickers)
How to Access the Dedicated Form
- Go to the Good Smile Company Customer Support page.
- Click the "Submit a request" button on the top right of the page.
- Select "POP UP PARADE Tengen Toppa Gurren Lagann XL Size Inquiry Form".
Notes on Support Application
● If the product was purchased on the Good Smile Company Online Store (previously the GOODSMILE ONLINE SHOP), a screenshot of your order history is not required. You will only be required to input your order number.
● Please do not edit or crop your photos or screenshots.
● An auto-reply email will be sent to you after submitting your application. Please ensure that you received an email upon completing your application.
● If you do not receive an auto-reply email, there may be an error in the email address you provided. Please resubmit your application.
● After submitting your application, you should receive a reply from us within 4 business days confirming the contents of your application.
Application Period
From July 2024 until 31 August 2025
*The application period for local distributors differs for individual distributors. Please contact your local distributor as soon as possible.
Inquiries
Good Smile Company Customer Support
https://support.goodsmile.com/hc/en-us
We sincerely apologize for any inconvenience caused and hope for your understanding in this matter.
We will be strengthening our internal checking procedures to prevent mistakes like this in the future.
Good Smile Company