Notice and Apology Regarding Sumito Owara Original Design Spaceship Backpack NSS-319 and Sumito Owara Original Design NSS-319 Booster Shoulder Bag

Thank you for your continued support of Good Smile Company products.

This is to inform you that a missing part was discovered for Good Smile Company's Sumito Owara Original Design Spaceship Backpack NSS-319 and Sumito Owara Original Design NSS-319 Booster Shoulder Bag, which was shipped on Friday, 29th July 2024.
We sincerely apologize for any inconvenience this has caused and hope for your understanding in this matter.

Affected Products
Shipped on the 29th of July 2024
Good Smile Company
Sumito Owara Original Design Spaceship Backpack NSS-319 (JAN: 4580590190818)
Sumito Owara Original Design NSS-319 Booster Shoulder Bag (JAN: 4580590190702)

Missing Part
Shoulder bag strap adjuster (circled in red)
 

Response
Missing parts will be sent to customers once they are ready.
*Straps are removable from shoulder bag.

▼Customers who Purchased from the Good Smile Company Online Store and whose Shipping Address has not Changed
Missing parts will be sent to the same shipping address that the product was sent to. There is no need to contact customer service to receive the missing part.
We ask for your patience as we prepare to ship the missing parts.

▼Customers who Purchased from the Good Smile Company Online Store and whose Shipping Address has Changed
We will send the missing parts to your new address.
Please contact our customer support team by 30th September 2024 via the Defects, missing parts or other product-related inquiry form with your new shipping address.

▼Customers who Purchased the Product at Other Stores
Please contact our customer support department to request for the missing part.

How to Request for Missing Parts
① Visit the Good Smile Company Customer Support website
② Click "Submit a request" at the top right of the page
③ Select "Defects, missing parts or other product-related inquiry" from the drop-down menu
④ Fill in all required fields and indicate your request for missing parts and the number of strap adjusters required.

Notes
・Missing parts are scheduled to ship after October 2024.
・If you purchased the product from the Good Smile Company Online Store and are intending to change your shipping address, please contact our customer support team by 30th September 2024.
・Please attach a screenshot or photo of your purchase receipt with your inquiry. If you do not have a receipt, please indicate so during inquiry.
・Please do not edit or crop your photos or screenshots excessively.
・After submitting your request, an email reply will be sent confirming the details of your request within 4 business days.

Support Period
September 2024 - End of September 2025

Inquiries
Good Smile Company Customer Support
https://support.goodsmile.com/hc/en-us

We sincerely apologize for any inconvenience caused and hope for your understanding in this matter.
We will be strengthening our internal checking procedures to prevent errors like this in the future.