Notice and Apology Regarding Error in Specifications for Phat Company's Roxy Migurdia

Thank you for your continued support of Good Smile Company products.

This is to inform you that an error in the scale listed for Phat! Company's Roxy Migurdia (JAN: 4580678969602), which was shipped on Wednesday, 28 August 2024.

We sincerely apologize for any inconvenience this may have caused and hope for your understanding in this matter.

Affected Product
Phat! Company
Roxy Migurdia (JAN: 4580678969602)

Correction
Error: 1/3 Scale
Correction: 1/4 Scale

Support Provided
We will be accepting returns and providing refunds to customers who would like to return the product.
Please apply for a return or refund from the "Defects, missing parts or other product-related inquiry" form from the drop-down list on the Good Smile Company Customer Support website.
Further instructions on how to proceed will be provided in our reply.

Applying for a Return/Refund via the Inquiry Form
① Visit the Good Smile Company Customer Support website: https://support.goodsmile.com/hc/en-us
② Click "Submit a request" at the top right of the page
③ Select "Defects, missing parts or other product-related inquiry" from the drop-down menu
④ Fill in all required fields and indicate your request for a return/refund.
⑤ Please attach a photo or screenshot of your receipt or purchase history at the time of order when submitting your inquiry.
*If you purchased the product from the Good Smile Company Online Store, only an indication of your order number is required. A screenshot of your order history will not be required.

Refund Period
September 2024 - End of September 2025

We sincerely apologize for any inconvenience caused and hope for your understanding in this matter. We will be strengthening our internal checking procedures to prevent mistakes like this in the future.
 

Phat! Company
Good Smile Company