Notice and Apology Regarding Specifications for C&C Motif Work Shirt

Thank you for your continued support of Good Smile Company products.

This is to inform you that an error in the sizing of the following item, which is scheduled to ship in January 2025, was discovered.
We sincerely apologize for any inconvenience this has caused and hope for your understanding in this matter.

Affected Product
Good Smile Company
C&C Motif Work Shirt (JAN: 4580416929301)

Error
Sizing listed on the Good Smile Company Online Store:
Material: cotton, polyester
Size (Shirt): length - approx. 73cm, sleeve length - approx. 28cm, body width - approx. 49cm
Size (Tie): length - 140cm

Sizing listed on the Blue Archive 3.5th Anniversary POP UP STORE poster displayed at Akiba CO Gallery (from 30 Aug 2024 to 9 September 2024):
Material: Outer fabric - 100% polyester / Inner lining - 100% polyester / Ribbing - 97% cotton, 3% polyurethane
Size: center back sleeve length - approx. 81cm, sleeve length - approx. 60cm, body width - approx. 64cm, shoulder width - approx. 57cm, shirt length - approx. 72cm (from collar)

Correction
Material: cotton, polyester
Size: length - approx. 73cm, sleeve length - approx. 28cm, body width - approx. 60cm, tie length: approx. 140cm (flat lay measurements)

Support Provided
We will be accepting cancellations and providing refunds to customers who would like to return the product.
Please note that the support procedure differs for pre-delivery orders and post-delivery orders.
 

① Returns and Refunds Prior to Delivery

For customers who purchased on the Good Smile Company Online Store:
Please contact our customer support team to cancel your order via the "Inquiry about pre-order, payment or shipment" form in the "Submit a request" page. Further instructions on how to proceed will be provided in our reply.

Applying for a Return/Refund via the Inquiry Form
1. Visit the Good Smile Company Customer Support website.
2. Click "Submit a request" at the top right of the page.
3. Select "Inquiry about pre-order, payment or shipment" from the drop-down list.
4. Fill in all required fields and indicate your request for a return/refund.

For customers who purchased from other stores:
Please contact the store at which the product was purchased from. Cancellation procedures will be carried out at the relevant store.
 

② Returns and Refunds After Delivery

Regardless of the store at which the product was purchased at, please contact our customer support team via the "Defects, missing parts or other product-related inquiry" form in the "Submit a request" page.
Please submit your request for a refund or return within 30 days of receiving the product.
 

We sincerely apologize for any inconvenience caused and hope for your understanding in this matter. We will be strengthening our internal checking procedures to prevent mistakes like this in the future.
 

Good Smile Company