Notice and Apology for Error in Specifications for DMM Factory Products

Thank you for your continued support of Good Smile Company products.

This is to inform you that an error was discovered in the specifications listed for products manufactured by DMM Factory.
We sincerely apologize for any inconvenience this may have caused and hope for your understanding in this matter.

Affected Products
DMM Factory
Illustrator Collection Figure "Toshiue Kanojo" Illustration by wata
Illustrator Collection Figure "Toshishita Kanojo" Illustration by ran9u

Corrections
Illustrator Collection Figure "Toshiue Kanojo" Illustration by wata:
(Error) Approximately 200mm in height.
(Correction) Approximately 230mm in height (without umbrella and base: 200mm).

Illustrator Collection Figure "Toshishita Kanojo" Illustration by ran9u:
(Error) Approximately 220mm in height.
(Correction) Approximately 170mm in height.
 

Support Provided
Customers who wish to cancel their orders for the abovementioned products may do so.
Please follow the steps below to cancel your order. Cancellation procedures differ depending on where the order was made.

For customers who do not wish to cancel their order, no further action is required. Once the applicable products are ready for their scheduled shipping, items will be delivered as originally planned.

Cancellation Procedure for Customers who Purchased on the Good Smile Company Online Store:
Please select "Inquiry about pre-order, payment or shipment" from the drop-down list on the "Submit a request" page of the Good Smile Company Customer Support website. Further instructions on how to proceed will be provided in our reply.

Applying for a Return/Refund via the Inquiry Form
① Visit the Good Smile Company Customer Support website: https://support.goodsmile.com/hc/en-us
② Click "Submit a request" at the top right of the page
③ Select "Inquiry about pre-order, payment or shipment" from the drop-down list.
④ Fill in all required fields and indicate your request for a return/refund.

Cancellation Procedure for Customers who Purchased from Other Stores:
Please contact the store of purchase. Cancellation procedures will be carried out via the relevant store.

Cancellation Period
Order cancellations will be accepted from December 2024 until the end of May 2025.

Once again we apologize for the inconvenience caused and will be strengthening our internal checking procedures to prevent errors like this in the future.

DMM Factory
Good Smile Company