Notice and Apology for Defect Discovered for Ram: Wedding Ver. (Rerelease)

Support Provided
We will be accepting returns and providing refunds to customers who would like to return the product. Please apply for a return or refund from the "Defects, missing parts or other product-related inquiry" form from the drop-down list on the Good Smile Company Customer Support website. Further instructions on how to proceed will be provided in our reply.

Applying for a Return/Refund via the Inquiry Form
① Visit the Good Smile Company Customer Support website: https://support.goodsmile.com/hc/en-us
② Click "Submit a request" at the top right of the page
③ Select "Defects, missing parts or other product-related inquiry" from the drop-down menu
④ Fill in all required fields and indicate your request for a return/refund.
⑤ Please attach a photo or screenshot of your receipt or purchase history at the time of order when submitting your inquiry.

*If you purchased the product from the Good Smile Company Online Store, only an indication of your order number is required. A screenshot of your order history will not be required.

Refund Period
Order cancellations will be accepted from December 2024 until the end of December 2025.

Once again we sincerely apologize for any inconvenience caused and will be strengthening our internal checking procedures to prevent mistakes like this in the future.