Notice and Apology Regarding Payment Completion Email Error for Convenience Store Payment

Thank you for your continued support of the Good Smile Company Online Store.

This is to inform you that it has been discovered that the payment completion email is not being sent to a portion of customers who have completed payment using the convenience store payment method when purchasing from the Good Smile Company Online Store.

*Updated 17 February 2025:
This issue has been resolved. Once again we apologize for the inconvenience caused.

The details of the issue can be found below.

Details
Affected Period: 15 January 2025 (Wed) post maintenance - 17 February 2025 (Mon)
Affected Customers: A portion of customers who completed payment using the convenience store payment during the above period
Issue: Payment completion email not sent to a portion of customers
*The notice of payment number email is being sent without issue.

Confirming Payment Completion
To check if your payment has been successfully completed, please log in to your Good Smile Company Online Store account and check your order history.

Login Page: https://www.goodsmile.com/en/login

If you require any clarifications regarding this issue, please contact the Good Smile Company Customer Support team.