<Important> Notice and Apology Regarding Watch List and Order Email Errors

Thank you for your continued support of the Good Smile Company Online Store.

This is to inform you about the following errors that occurred on 16th March 2025 at 18:00 JST.

• Duplicate watch list emails that were sent to certain customers
• The following emails pertaining to orders that were not sent to certain customers
  • Order confirmation emails
  • Emails pertaining to payment errors
  • Shipping date notifications
  • Shipping completion emails
  • Preorder payment completion emails
  • Password reset emails
  • Membership transfer setup emails
  • New member registration emails

We sincerely apologize for any inconvenience caused by the abovementioned errors.

Please check your order history on the "My Account" page for emails that were not sent to your registered email address.

To confirm the payment number for convenience store payment, please check your order history.

We are currently investigating the cause of the errors and taking steps to rectify the issue and ask for your patience as we work to rectify the errors. If you have any queries regarding this issue, please contact our customer support team.

 

Sending An Inquiry
① Visit the Good Smile Company Customer Support page for inquiries regarding this issue
② Click "Submit a request" at the top right of the page
③ Select "Inquiry about pre-order, payment or shipment" from the drop-down list.
④ Fill in the required fields and send your inquiry